Frequently Asked Questions
Everything you need to know about shopping with Steve Madden Canada.
What are your shipping options within Canada?
We offer standard shipping across all provinces, which typically takes 3-7 business days. Free standard shipping is available on orders over a certain threshold, while express shipping options can be selected at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed merchandise in its original packaging within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
Do you offer price adjustments?
We offer a one-time price adjustment if an item goes on sale within 14 days of your original purchase date. The item must be in stock in the same style and size to qualify.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I find my correct shoe size?
Most of our styles run true to size, but we recommend checking our detailed Size Guide located on each product page for specific measurements and fit recommendations.